Fees
Subscription fees are payable in advance and are non-refundable except as set out in this policy. Usage-based charges such as voice minutes and messaging are billed for actual use and are not refundable.
Cancelling your subscription
You may cancel at any time from the portal or by writing to [email protected] from the registered email address. Cancellation takes effect at the end of the current billing period unless this policy provides otherwise. Access continues until then, and your data remains exportable for 180 days after the subscription ends.
Annual platform subscriptions
Within 15 days of activation you may cancel for a full refund of the platform fee, less the value of any onboarding, hardware set-up or usage-based services already provided. After 15 days, we will refund the unused months on a pro-rata basis, less a cancellation charge of one month's equivalent fee, provided the account is in good standing. Months already used are not refundable.
Monthly agent subscriptions
Agent fees are billed monthly in advance and are refundable only if no agent has been active during that month. Switching agents off stops billing from the next month.
Early access and trials
Early-access features and free trials are provided at no charge and carry no refund entitlement. If a trial converts to a paid plan, the plan's refund terms above apply from the date of conversion.
Service issues
If a fault on our side prevents access to the Services for more than 24 continuous hours, excluding planned maintenance and third-party outages (aggregators, payment gateways, telecom, power), we will credit the affected days against your next invoice. If a fault remains unresolved for 7 days after you report it, you may cancel and receive a pro-rata refund of the unused term.
Termination by us
We may end a subscription with 30 days' notice; in that case we refund the unused term pro rata. We may end a subscription immediately, without refund, for breach of the Terms of Service, non-payment beyond 30 days, fraud, misuse of the Services, or conduct that harms other customers or our infrastructure.
Payment disputes and chargebacks
If you believe a charge is wrong, write to [email protected] within 7 days of the charge with the invoice number. We respond within 7 working days. Please contact us before raising a chargeback with your bank; a chargeback raised while a refund is under review may delay it.
How refunds are paid
Approved refunds are issued with a credit note and returned to the original payment method within 10 working days, net of any payment-gateway charges the gateway does not return to us. Refunds are made in Indian rupees.
Changes to this policy
We may update this policy. Material changes are announced in the portal or by email at least 15 days before they take effect. If you do not agree with a change, you may cancel before it takes effect under the terms then in force.
Contact
IBEE Solutions Pvt Ltd · Hyderabad, Telangana, India · [email protected]